Customer policies

We offer in-home ironing, steaming, folding, hanging, and garment organization. Washing and drying are available only when separately agreed. We confirm the service scope and price before work begins. Time-based appointments are not unlimited-garment packages.

Our proposed minimum in-home visit charge is $49.99, credited toward the total service price rather than added on top. Customers may select per-item pricing or a time-based package; the two methods are not automatically combined. Standard travel within the confirmed service area is included. Specialty items and additional work require approval before extra charges.

Submitting a request does not create a confirmed booking. We confirm appointments directly after reviewing location, service needs, and availability. Customers may request a preferred worker or time, but neither is guaranteed.

Please reschedule or cancel at least 12 hours before an appointment. A late cancellation fee of up to $15 or missed-access fee of up to $25 may apply only when disclosed and accepted before booking. We may waive fees for emergencies. No cancellation fee applies if we cancel.

Weekly and biweekly appointments may qualify for published recurring rates and priority scheduling, subject to availability. No long-term commitment is required. Changes to a recurring appointment should be requested at least 12 hours in advance.

For standard visits, the customer or another authorized adult must be present. Unattended service requires a separate written access authorization and our advance approval. Our team enters only approved work areas and may decline or stop service when conditions are unsafe. Please secure valuables and identify pets or access restrictions.

Please identify delicate, valuable, sentimental, stained, damaged, or specialty garments in advance. We follow care labels where available and may decline items that cannot be handled safely. Report suspected damage promptly, preferably within 48 hours, so we can investigate. This reporting preference does not limit rights under applicable law.

If an agreed task was missed or pressing was unsatisfactory, contact us. We will review the issue and, when appropriate, offer a correction, credit, refund, or other reasonable remedy.

Payment is due upon completion unless another arrangement is confirmed. Pay only through approved company methods. Tips are optional. We will disclose applicable charges before the service starts.

Our team plans to bring portable ironing equipment. Customers must provide safe access to electricity and a suitable workspace. For wash-and-dry services, the customer's washer and dryer are used unless otherwise agreed. Unsafe equipment will not be used.

Our workers must respect your property and privacy. No unauthorized visitors, photos, recordings, or removal of property are permitted. Customer contact information is used for scheduling, service delivery, payment, and necessary communications, as described in our Privacy Notice.

We do not provide childcare, home-health care, general housekeeping, or other unrelated services through an ironing appointment. Unfinished or additional tasks will be discussed before any extension.

Call or text (703) 209-1741. We aim to respond to service concerns within one business day.